Viking ACD-10 Stand-A-Lone ACD/UCD (Discontinued)

Stand-A-Lone ACD/UCD is a distributor that will distribute calls from up to 10 incoming C.O./PABX lines to a maximum of 6 agents. If an agent is not available, it will play an announcement and place the call on hold for the next available agent. Custom ringing indicates to the agent if the call has been answered by the ACD-10. Features: Calls distributed by either ACD (Automatic Call Distributor), UCD (Uniform Call Distributor), hunt group, or ring group protocols No KSU, PABX, ring generator or remote display needed Three custom recordings stored in non-volatile memory: Day answer, Pacifier, Night answer Call screening option Custom ringing intercom, transfer and 3-way calling Night mode Local and remote programming and recording Detects and regenerates CPC signals Direct call pick-up Statistics available through RS-232 port Power: 120V AC/13.8V AC 1.25A Message Lengths: Day - 30 seconds; Night - 60 seconds; Pacifier - 10 seconds $1,861.44

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